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5 Areas to Address for an Effective Incident Management Program
By Jane DrewsFive best practices to help your organization with incident management.
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Making the Active Directory Leap
By J. Peter BruzzeseGiven the end of Windows Server 2000 support, migrating to Server 2008 is no longer a luxury — check out three pointers for making your AD move a success.
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The Customer Service Imperative
By Paul WohllebenCitizens are aware of what outstanding customer service is like and an expectation that government organizations should meet the standard.
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Review: Symantec pcAnywhere 12.5
By Dr. Jeffrey SheenThis remote-access tool provides efficient troubleshooting.
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Take Control
By Dr. Jeffrey SheenWhen problems arise, Symantec's pcAnywhere 12.5 allows support staff to see what users are seeing and resolve issues remotely.
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How Consolidating Help Desks Provides a Look at the Big Picture
By Anne Rawland GabrielAgencies turn to enterprise service desks to cut costs and extend hours.
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